CAPTURING VALUE
TIMELY
HIGHER RECOVERY
PERSONAL
The sooner you know if a client will experience payment difficulties, the sooner you can address this topic and design solutions for them
PERSONAL
HIGHER RECOVERY
PERSONAL
The ability to segment your customer base based on their projected ability to pay, allows for a more personal approach
HIGHER RECOVERY
HIGHER RECOVERY
LOWER COLLECTION COST
A more timely intervention and a more personalised will lead to improved recovery rates (or lower roll rates)
LOWER COLLECTION COST
IMPROVED CLIENT SATISFACTION
LOWER COLLECTION COST
The more expensive collection resources will be deployed to only those clients, which need a personal touch. The reamining can be dealt with in a digital manner. This leads to a higher efficiency
IMPROVED CLIENT SATISFACTION
IMPROVED CLIENT SATISFACTION
IMPROVED CLIENT SATISFACTION
An improved understanding of your clients and addressing their needs in a timely and personal manner, will generate strong client loyalty and customer life time value!
SATISFIED EMPLOYEES
IMPROVED CLIENT SATISFACTION
IMPROVED CLIENT SATISFACTION
Changing your traditional Collection Unit into a true Customer Service unit will result in higher satisfied employees. They will feel more useful by being able to support those clients who truly need it